Appointments & Referrals
Our goal is to schedule patients as quickly as possible, and have acute care appointments available to meet your needs every day. We pride ourselves on communicating clearly with you and your primary care or referral physician in a timely manner.
Our surgeons see patients by appointment only. Please call our office at (413) 736-3163 and we will schedule an appointment with the surgeon who is best suited to your individual medical needs or with the surgeon of your choice. All your surgical appointments, from consultation through follow up, will always be with one of our surgeons.
Any of our clinical coordinators can assist you with your questions, appointments, cancellations and rescheduling.
You may contact any of our staff members with requests, questions and or concerns. If you should connect with a staff member’s voice mail, please leave a message. If it is an urgent need, follow their voicemail instructions for the best way to reach them.
Our main number is (413) 736-3163. For:
- Alexander, enter ext. 316 to speak with his clinical coordinator, Francheska
- Haag, enter ext. 318 to speak with his clinical coordinator, Cheryl
- Referrals or to request medical records, enter ext. 312 for Yaritza
- Nutrition appointments, enter ext. 312 for Cathy
- Bariatric program updates and therapist appointments, enter ext. 315 for Carolyn
- Billing and Workman’s Compensation, enter ext. 324 for Julia
In the case of an emergency after hours, or on a weekend or holiday, please call our main line and our 24-hour answering service will assist you in reaching a surgeon. If you do not receive a call back, please try again as we may be busy in the Operating Room. If you are still unable to get a hold of someone, contact the Emergency Department at Baystate Medical Center and a member of our team will be notified.
You are also welcome to contact us any time by email at PVSAMD@pvsurgical.com. Please note that this is not is not a secure email address, so please email only general questions or requests to be contacted. Do not use this email for any clinical or personal account questions. This email account is reviewed weekly. For more urgent or confidential communication, please call our office or contact us through our secure patient portal .